Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of Video Upscaler, including our website, AI video enhancement tools, account features, upload workflow, preview and download features, paid plans, credits, APIs, and related services.

By accessing or using the service, creating an account, uploading a video, starting an AI task, purchasing credits, or subscribing to a plan, you agree to these Terms. If you do not agree, do not use the service.

If you use the service for a company, agency, client, or other organization, you represent that you have authority to bind that organization and that "you" includes both you and that organization.

2. Service Description

Video Upscaler provides an online AI workflow for video enhancement, upscaling, denoising, compression cleanup, preview comparison, and MP4 export. Available models, presets, formats, target resolutions, queue speeds, file-size limits, credit costs, and processing times may change as the product evolves.

AI enhancement is probabilistic. Results may contain artifacts, halos, smoothing, motion errors, color shifts, missing details, inaccurate reconstruction, or other quality issues. You are responsible for reviewing outputs before publishing, selling, distributing, or relying on them.

3. Eligibility and Accounts

You must be at least 18 years old, or the age of majority in your jurisdiction, to use paid features. You must provide accurate account information and keep it updated.

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us promptly if you suspect unauthorized access.

You may not share accounts, create accounts to bypass limits, resell access without permission, or use another person's account without authorization. We may suspend or terminate accounts that appear inaccurate, abusive, compromised, or in violation of these Terms.

4. Your Video Content

You retain ownership of videos, images, prompts, files, and other content you upload or provide ("User Content"). We do not claim ownership of your User Content.

By uploading User Content, you grant us a limited, non-exclusive, worldwide license to host, copy, transmit, process, transform, preview, store, and display the User Content and outputs only as needed to provide the service, operate the product, troubleshoot issues, prevent abuse, and comply with law.

You represent and warrant that:

• You own or have all rights, licenses, permissions, and consents required to upload and process the User Content.
• Your User Content does not violate privacy, publicity, intellectual property, confidentiality, contract, platform, employment, or data protection rights.
• You have obtained required consent from identifiable people shown or heard in the footage.
• Your use of the service and outputs will comply with applicable law.

We do not use your uploaded videos to train AI or machine-learning models unless you give us separate explicit permission.

5. AI Outputs

Outputs are generated or enhanced from your User Content through AI processing. Subject to your compliance with these Terms and payment of applicable fees, we do not claim ownership of outputs that are substantially derived from your original User Content.

You are responsible for determining whether outputs can be used for your intended purpose. We do not guarantee that outputs are unique, legally protectable, free from defects, free from third-party claims, or accepted by any platform, marketplace, client, broadcaster, regulator, or court.

You must not represent AI-enhanced content in a misleading way where disclosure is required by law, platform policy, client agreement, or professional standard.

6. Prohibited Content and Conduct

You may not upload, generate, process, distribute, or use the service for content or conduct that:

• Violates any law or regulation.
• Infringes intellectual property, privacy, publicity, contractual, or confidentiality rights.
• Contains child sexual abuse material, sexual exploitation, or content involving minors in a sexual context.
• Contains non-consensual intimate imagery or privacy-invasive footage.
• Harasses, threatens, defames, deceives, exploits, or targets a person or group.
• Creates or distributes deceptive synthetic media, impersonation, fraud, or harmful misinformation.
• Contains malware, spyware, credential theft, or other harmful code.
• Attempts to bypass safety systems, rate limits, payment controls, usage quotas, moderation, or access restrictions.
• Interferes with service integrity, scans or attacks systems, or reverse engineers the service except where law permits.
• Resells, sublicenses, white-labels, or redistributes the service or API without written permission.

We may refuse, remove, limit, suspend, or report content or accounts that we reasonably believe violate these Terms, harm users, create legal risk, or threaten service security.

7. Credits, Subscriptions, and Billing

The service may be offered through free usage, subscriptions, one-time credit packs, promotional credits, or other paid plans. Credit costs may vary by model, duration, resolution, file size, output format, queue priority, retries, and provider cost.

Credits are not money, have no cash value, are not transferable unless we allow it, and may be subject to expiration or plan rules shown at purchase. Subscription credits may reset or expire at the end of a billing period. Purchased credit packs may have separate terms.

By purchasing a plan or credits, you authorize us and our payment providers to charge the payment method you provide. You are responsible for taxes, fees, and accurate billing information.

Subscriptions renew automatically unless canceled before the renewal date. Cancellation stops future renewals but does not automatically refund the current paid period unless required by law or expressly stated at purchase.

8. Refunds and Failed Jobs

Because AI video processing is a digital service delivered quickly and may consume third-party compute costs, purchases are generally non-refundable after credits, subscription benefits, or processing capacity have been used.

We may, at our discretion, provide a refund, credit adjustment, or retry if a verified technical failure caused by our systems prevents completion of a paid task. We do not guarantee refunds for change of mind, dislike of an AI result, uploading the wrong file, source footage that cannot be improved, platform rejection, insufficient rights, account misuse, or issues outside our reasonable control.

If a payment is reversed, disputed, charged back, or appears fraudulent, we may suspend access, revoke credits, cancel subscriptions, or provide records to payment processors.

9. API and Automation

If API access or automated workflows are available, you must use them only within documented limits and for authorized purposes. You may not overload the service, bypass quotas, hide abusive activity, or provide white-label access to third parties without written permission.

You are responsible for all usage through your API keys, integrations, and applications. We may rotate, rate-limit, suspend, or revoke API access for security, abuse prevention, non-payment, or product changes.

10. Intellectual Property

The service, website, software, models, workflows, designs, trademarks, logos, documentation, and underlying technology are owned by us or our licensors. These Terms do not transfer our intellectual property to you.

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the service for lawful personal or internal business purposes, subject to these Terms.

If you submit feedback, suggestions, bug reports, or ideas, you allow us to use them without restriction or compensation.

11. Privacy

Our Privacy Policy explains how we collect, use, store, and protect information. By using the service, you acknowledge the Privacy Policy and understand that uploaded videos may be processed by infrastructure, AI, storage, logging, analytics, and payment providers as needed to deliver the service.

12. Service Changes and Availability

We may modify, suspend, limit, or discontinue any part of the service at any time, including models, presets, pricing, credit rules, file limits, output formats, APIs, or regions. We try to provide reasonable notice for material changes when practical.

We do not guarantee uninterrupted availability, exact processing time, permanent storage, or compatibility with every browser, codec, file type, device, platform, or workflow.

13. Termination

You may stop using the service at any time. You may request account deletion subject to retention required for legal, tax, security, billing, backup, or dispute-resolution purposes.

We may suspend or terminate access if you violate these Terms, fail to pay, misuse credits, create risk for the service or other users, submit illegal content, abuse support, or use the service in a way that creates legal, security, or operational risk.

After termination, your right to use the service ends. Provisions that by nature should survive termination will survive, including ownership, payment obligations, disclaimers, liability limits, indemnity, dispute provisions, and records needed for compliance.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, SECURITY, ACCURACY, AND ERROR-FREE OPERATION.

AI VIDEO OUTPUTS MAY BE INACCURATE, INCOMPLETE, ARTIFACTED, OR UNSUITABLE FOR YOUR INTENDED USE. YOU ARE RESPONSIBLE FOR REVIEWING OUTPUTS AND OBTAINING LEGAL, CREATIVE, CLIENT, PLATFORM, OR PROFESSIONAL APPROVALS WHERE NEEDED.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, CONTENT, BUSINESS, GOODWILL, OR OPPORTUNITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) USD $100.

Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.

16. Indemnity

You agree to defend, indemnify, and hold us harmless from claims, liabilities, damages, losses, and expenses arising from:

• Your use of the service or outputs.
• Your User Content.
• Your violation of these Terms or applicable law.
• Your infringement or violation of third-party rights.
• Your use of the service for client, commercial, professional, or regulated work.

17. Governing Law and Disputes

These Terms are governed by the laws applicable to the operator of the service, without regard to conflict-of-law principles, unless local consumer law requires otherwise.

Before filing a formal claim, you agree to contact us at support@videoupscaler.pro and attempt to resolve the dispute informally for at least 30 days. If informal resolution fails, disputes will be resolved in the courts or arbitration forum available under applicable law and the governing service jurisdiction, unless mandatory law gives you another venue.

You and we each waive the right to participate in a class action to the maximum extent permitted by law.

18. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will update the date on this page and provide additional notice where required. Continued use of the service after updated Terms take effect means you accept the updated Terms.

19. Contact

For questions about these Terms, contact us at support@videoupscaler.pro.